To save on the cost of your mortgage and to be environmentally conscious, we do not mail monthly mortgage statements to our customers. We use coupon books that are sent out to customers after their mortgage closing. For your first payment, please use the coupon you received at closing or in the servicing transfer notice.

Explore our payment options!

Online payments can be made through the McCue Mortgage website by choosing one of three payment options:

***Please note, payments made after 6:00 pm Monday-Friday will be applied the next business day. Payments made at any time on weekends and holidays will be applied the next business day.***

Our online payment system is not accurate for paying your loan in full. Please do not use this information to pay your loan in full, nor use our online payment system to pay off your loan. These transactions will be processed the next business day and can result in additional fees. 

1. Enroll for Payment Advantage – our automatic payment website

Customers interested in a recurring bill pay option can enroll using our Payment Advantage online service. To sign up, customers will need to enter general information regarding their accounts, including an account number. After an account is set up, customers can choose from an array of recurring payment options and view account information online, including your next payment, mortgage balance, insurance, and tax information. Recurring payments through Payment Advantage are FREE for all enrolled customers.

2. One Time Payment

Customers wishing to make a one-time payment will need their account loan number to sign in and make a payment. Once in the system, you can enter your banking information or debit card to complete the transaction. A processing fee of $8.00 will apply.

3. Pay by Phone

(800) 704-2551 – A processing fee of $8.00 will apply


4. Check or Money Order

We also accept Check or money order through the mail at our payment address:

P.O. Box 150463

Hartford, CT 06115-0463

or at our New Britain office and online through your own bank’s “online pay” system. No credit card or cash payments allowed.

To speak to a live servicing agent during regular business hours you can contact us here.

Visit us at One Liberty Square, 3rd Floor, New Britain, CT 06051 by scheduling an appointment.

In accordance with requirements of the Consumer Financial Protection Bureau, we credit all periodic payments to the consumer’s account as of the day of receipt, except when a delay in crediting does not result in any charge to the consumer, or in the reporting of negative information to a consumer reporting agency.

What You Should Know About Your Monthly Mortgage Payment

All \monthly payments must be remitted with a coupon to ensure quick processing of your payment. Please use the address labels provided with your coupon book. We can better serve you through proper processing of your payments if you will observe the following practices:

  1. Complete a coupon receipt to include with your payment. Download a coupon here. Please complete the coupon information and send it in with your check or money order to ensure your payment is promptly credited to your account.
  2. Please write your loan number clearly on the front of your check or money order.
  3. If you are paying an amount in addition to your required monthly payment, please indicate on the coupon how you want the additional funds applied (prepayment of future installment, principal payment, escrow payment, etc.). By default, all extra funds are applied to the principal balance on your loan once all outstanding fees and costs are paid.
  4. Payments may be made in person between during regular business hours at our New Britain location. A drop box is located in the receptionist area on the third floor.

Late Charges

Late charges are assessed if we have not received your payment within 15 days of the date due. We cannot accept responsibility for any delays caused by the U.S. Postal Service. We request you mail your payment on or before the due date to avoid the possibility of incurring a late payment charge. The due date is the 1st of each month.

If a check is not honored by your bank and returned to us, we will charge an administrative fee of up to $30.00 per occurrence.

Government Assisted Loans

If a portion of your monthly mortgage payment is subsidized by HUD under a government-assisted loan program, you are allowed to deduct for Federal Income Tax purposes only that part, if any, of the mortgage interest payments made during the year that exceed the amount of assistance payments made by HUD.

Condominium Fees or Homeowner Association Dues

Be sure to pay your monthly condominium fees. We do not pay condominium fees from your mortgage payment. The condominium association can foreclose on your property if you do not pay the monthly fee. Contact your condominium homeowners association if you are having trouble paying your fees. Make arrangements with them to make up the payments.

Credit Reporting Disputes

If you think that McCue Mortgage has made an error in reporting your mortgage payment history to the credit reporting agencies, please contact us in writing to resolve the issue. You can email us or send mail to:

The McCue Mortgage Company

Attn: Servicing Manager

P.O. Box 1000

New Britain, CT 06050-1000

Changing Your Name or Contact Information

Please be sure to provide us with the most up-to-date contact information including home phone number, mobile phone number, and email address.

If you have:

  • Changed your name
  • Married
  • Divorced

We will also need an updated W9 and a copy of your name change documentation. Download the IRS standard W9 form.